Return & Refund Policy

At DriveReady, we want you to feel confident when purchasing from us. If your order arrives damaged, defective, incorrect, or you simply change your mind, we're here to help.

Please read the policy below to understand when returns, replacements, and refunds are available.

1. Returns

You may request a return if:

• You received the wrong product.

• Your product arrived damaged.

• Your product is defective or does not function as described.

• The product has a manufacturing fault.

• You received an item that is materially different from what was advertised.

For products that are defective or incorrect, please contact us as soon as possible after receiving your order.

2. Change-of-Mind Returns

If you change your mind about your purchase, you may request a return provided that:

• The product is unused.

• The product is in its original condition.

• The product is returned with its original packaging and accessories.

• The product has not been damaged through misuse or improper handling.

Certain products or purchases may not qualify for a change-of-mind return where applicable.

3. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged or you receive the wrong item, contact us within 7 days of delivery.

Please provide:

• Your order number.

• Your name.

• A description of the problem.

• Clear photographs or videos showing the product and packaging.

This allows our team to assess the issue and arrange the appropriate solution.

4. Defective Products

If your DriveReady product develops a fault under normal use, please contact our support team.

Depending on the circumstances, we may offer:

• A replacement product;

• A repair where appropriate; or

• A refund.

Products damaged through misuse, accidents, unauthorized modifications, or incorrect use may not qualify for a refund or replacement.

5. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where possible.

Please allow reasonable processing time for the refund to appear in your account, as payment providers and banks may require additional processing time.

6. Return Shipping

If the return is due to an incorrect, defective, or damaged product, DriveReady will assess the circumstances and may cover the reasonable return costs where applicable.

For change-of-mind returns, the customer may be responsible for the cost of returning the product.

We will confirm the applicable return arrangements before you send an item back.

7. Products That Cannot Be Returned

A return may be refused where the product:

• Has been used improperly.

• Has been intentionally damaged.

• Is missing essential accessories.

• Has been modified or tampered with.

• Is returned in an unsuitable condition where the damage was caused after delivery.

8. How to Request a Return or Refund

To request a return or refund, contact us at:

Email: slagasupreme@gmail.com

Contact Number: 0810022664

Please include:

Order Number:
Full Name:
Reason for Return:
Photos/Videos: where applicable

Our support team will review your request and provide the next steps.

9. Refund Processing

Approved refunds will be processed after the returned product has been received and assessed.

The time required for the funds to reach your account can vary depending on your payment provider or bank.

DriveReady cannot control processing times imposed by third-party payment providers.

10. Important Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or limit any rights you may have under applicable South African consumer protection laws.

Where applicable, your statutory consumer rights will continue to apply.

11. Contact Us

If you have any questions about our Return & Refund Policy, please contact:

DriveReady Customer Support

Email: slagasupreme@gmail.com

We are committed to making your shopping experience as simple and stress-free as possible.