Shipping Policy

At DriveReady, our goal is to make getting your automotive essentials as simple and convenient as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Where We Deliver

DriveReady currently ships to customers within South Africa.

Delivery availability may vary depending on the delivery address and courier coverage.

If your address falls outside a courier's normal delivery area, we may contact you to arrange an alternative delivery option.

2. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing it.

Orders are generally processed within 1–3 business days.

Business days do not include weekends or South African public holidays.

During busy periods, promotions, or periods of unusually high order volumes, processing may take longer.

3. Delivery Times

After your order has been processed and handed to the courier, estimated delivery is generally:

Major cities and metropolitan areas: 2–5 business days

Regional and outlying areas: 3–7 business days

These are estimated delivery times and are not guaranteed.

Delivery may take longer due to courier delays, public holidays, adverse weather, incorrect delivery information, high order volumes, or circumstances outside our reasonable control.

4. Shipping Costs

Shipping charges will be displayed at checkout before you complete your purchase.

If a free shipping promotion is offered, the applicable shipping conditions will be clearly communicated on the website or during checkout.

Free shipping promotions may be subject to minimum order values, specific products, locations, or promotional periods.

5. Tracking Your Order

Where tracking is available, you will receive your tracking information once your order has been dispatched.

You can use the tracking information provided by the courier to monitor your delivery.

Please allow some time for tracking information to become active after your parcel has been collected.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

• Full name

• Street address

• Suburb

• City

• Province

• Postal code

• Contact number

DriveReady cannot guarantee delivery to an incorrect address supplied by the customer.

Additional delivery charges may apply if an order needs to be redirected or re-shipped because incorrect delivery information was provided.

7. Failed Delivery Attempts

If the courier cannot complete delivery because nobody is available, the address is incorrect, or the courier cannot gain access to the delivery location, additional delivery attempts may be made according to the courier's procedures.

Customers may be contacted by the courier to arrange delivery.

Please ensure that your contact details remain accessible after placing an order.

8. Delayed Orders

Although we work with delivery partners to provide reliable delivery, delays can occasionally occur.

Delays may result from:

• Courier network disruptions.

• Severe weather.

• Public holidays.

• Incorrect address information.

• High-volume shopping periods.

• Operational or logistical issues.

• Other circumstances beyond our reasonable control.

If your order appears significantly delayed, please contact us at slagasupreme@gmail.com with your order number so that we can assist you.

9. Lost or Damaged Parcels

If your parcel appears to have been damaged during delivery, please contact us as soon as possible.

Where appropriate, we may request photographs or videos of the parcel and product to assist with investigating the issue.

If a parcel is confirmed as lost during delivery, DriveReady will work with the relevant delivery provider to investigate the matter and determine the appropriate resolution.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide:

• Your order number.

• Your full name.

• A description of the issue.

• Clear photographs of the package and products received, where applicable.

Our customer support team will review the situation and assist you with the next steps.

11. Delivery Estimates

The delivery times stated on this page are estimates only.

They should not be considered guaranteed delivery dates unless DriveReady has specifically confirmed otherwise in writing.

We are not responsible for delays caused by third-party courier companies or circumstances outside our reasonable control.

12. Contact Us

If you have questions about your order or delivery, please contact:

DriveReady Customer Support

Email: slagasupreme@gmail.com

Contact Number: 0810022664

Please include your order number when contacting us about an existing order so that we can assist you as quickly as possible.

13. Consumer Rights

Nothing in this Shipping Policy is intended to remove or limit any rights you may have under applicable South African consumer protection laws.

Where applicable, your statutory consumer rights will continue to apply.